OVERVIEW
In the majority of situations, returning an item may not be required. Should you receive an item that meets any of the following criteria: 1. Damaged during transit, or 2. Defective in manufacture or print quality, providing us with a photo or video as evidence may suffice. We kindly request that you inspect your item promptly upon receipt of delivery, and if any of the aforementioned issues are encountered, please reach out to us via email or SMS text message within 14 days of receipt. We will then inform you of how to proceed.
Our return and refund policy covers a duration of 30 days from the date of your purchase. If more than 30 days have passed since your purchase, we regret to inform you that we are unable to offer a refund or replacement.
To be eligible for a return, the item must meet the criteria set out in paragraph 1
To initiate a return, kindly contact us in advance to discuss the process. Please refrain from returning the item directly to the manufacturer.
REFUNDS (IF APPLICABLE)
Refunds, if eligible, will be processed promptly upon receiving and inspecting your return. You have the option to expedite the process by providing photo or video proof, which is quicker. Alternatively, returning the item itself may be considerably slower and must be completed within 14 days of you receiving the item. Upon receiving the return and completing the assessment, we will send you an email to confirm the receipt of your returned item and inform you about the approval or rejection of your refund. If your refund is approved, the credited amount will be automatically processed and applied to your credit card or original method of payment within a specific timeframe.
If your refund is approved, the amount will be automatically credited to your original method of payment or credit card within a specific number of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
4a. If you have not yet received your refund, we recommend checking your bank account first. There might be a delay before the refund appears in your account.
4b. Should the refund still not reflect, we suggest contacting your credit card company. Sometimes, there may be a processing time before the refund is officially posted.
4c. If the issue persists, please reach out to your bank, as processing times can vary and may cause a delay in the refund process.
If you’ve done all of this and you still have not received your refund yet, please contact us at fora@midastouched.art
REPLACEMENTS (IF APPLICABLE)
If you encounter items that are defective or have been damaged in transit, replacements are available, subject to approval of photo or video proof. Should you wish to request a replacement (for the same item only), kindly submit the required proof via email to fora@midastouched.art
SHIPPING RETURNS
We will advise you whether or not it is necessary to return the item to Midas Touched. Photo or video proof may be all that is required. Please do not return actual items unless told to do so.
To return your product, you should mail the item to:
Midas Touched
24 Selwyn Street
Stoke on Trent
Staffordshire
ST4 1EE
United Kingdom
Please be aware that you will be responsible for the shipping costs associated with returning the actual item. Shipping costs are non-refundable. In the event of a refund, the cost of return shipping will be deducted from the total refund amount.
Shipping time for replaced products may vary depending on your location.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
If you have any questions or concerns about our return and refund policy, feel free to get in touch with us. We are here to assist you.